KEY TERMS AND CONDITIONS
OF YOUR LINECARE PROTECTION PLAN
COVERAGE
The LineCare Water Line Protection Plan covers all parts, material
and labor required to repair or replace a leaking water service line
and customer shut off valve (i.e. first inside shut off valve) for
up to $5,000 per occurrence or up to two service calls per year for
a total of up to $10,000 annual coverage per covered plan. Coverage
also includes the cost of the restoration of sidewalks, paving and
grass in areas disturbed by excavation.
The
LineCare Sewer Line Protection Plan covers the repair of a leaking
sewer lateral or the removal of sewer blockages that occur in the
sewer lateral that runs from the building foundation,
to the beginning of your sewer utility’s responsibility for up to
$5,000 per occurrence or up to two service calls per year for a
total of up to $10,000 annual coverage per covered plan.
Under both Plans, USA or its agents will determine whether to repair
or replace any covered parts. Repair or replacement includes
excavation, as required, in the area of repair or replacement. USA
reserves the right to choose the materials and/or parts to be
utilized; however, all such materials and/or parts, and all work
performed, will comply with all relevant and applicable laws,
regulations, codes and standards.
Water Line Protection Service Calls – The Company will dispatch an
authorized service representative to investigate your water service
call. If the repair is determined to be covered by the Plan, the
water service call will be paid by the Plan. If the repair is not
covered by the Plan, the customer will be responsible for paying the
plumber directly and for all related uncovered repair costs.
Sewer Line Protection Service Calls – The Company will dispatch an
authorized service representative to investigate your sewer service
call. Service call fees are assessed per visit. If
the repair is determined to be covered by the Plan, the sewer
service call will be paid by the Plan. If the repair is not covered
by the Plan, the customer will be responsible for paying the plumber
directly and for all related uncovered repair costs.
EXCLUSIONS
Coverage under the Water Line Protection Plan is limited to the
water service line from the limit of the utility’s responsibility up
to and including the customer’s shut-off valve. Coverage under the
Sewer Line Protection Plan is limited to the service line from the
limit of the utility’s responsibility up to the foundation of the
home. Coverage does not include any parts not specifically
identified as covered. Items such as pressure-reducing valves,
booster pumps, lawn and/or fire sprinkler systems, meter pits,
septic systems, private well lines and ejection pump lines,
landscaping (trees, shrubbery) and decorative stones are not
included in Plan coverage. The Water Line Protection Plan will cover
the water service line from the street into your house up to the
shut off valve, but not beyond. The Plan does not cover the repair
and replacement of any finished or unfinished walls or surfaces
which must be removed or opened in order to access and repair the
water service line inside the premises. The Plan does not cover
pre-existing damages or conditions (including low pressure or
flow-related conditions), relocation or alteration of existing water
service lines and/or replacement of parts damaged directly or
indirectly as a result of You or any other party working or
excavating on your property or in the vicinity of the water or sewer
service line or its associated parts. The Plan does not cover
damages caused by earthquake, hurricane, landslide, natural
disaster, civil disobedience, riot or war. The Plan does not cover
improperly installed pipes and appurtenances.
The
Water Line Protection Plan does not cover curb or valve box
maintenance or repair. The LineCare Sewer Protection Plan does not
cover the repair or maintenance of external sewer line clean outs.
ELIGIBILITY
To be eligible for coverage under the respective Plans, you must own
the water service line (and associated parts) and/or the sewer line
which serves a residential dwelling.
The
water service line must be a standard line that is no greater than
1-1/2 inches in diameter. The sewer line must be a standard line that
is no greater than 6 inches in diameter and both
lines must conform to applicable plumbing codes. USA reserves the
right to deny Plan coverage for any reason.
Separate Plan coverage is required for each additional service
connection and/or service line at a premise. Plans are not
transferable. The Plan is not available in all areas.
BEGINNING OF COVERAGE AND BILLING
Coverage begins 30 days after the acceptance of your application.
Prior to such acceptance, the Company reserves the right to make an
on-site inspection of your water or sewer line and
associated parts to ensure that they are in proper operating
condition before accepting any responsibility under the Plan. Such
determination is within the sole discretion of the Company. You will
receive an acknowledgment letter indicating your enrollment in the
Line Care Water Line Plan, the LineCare Sewer Line Plan or LineCare
Plus (both plans.) You may choose to pay for the LineCare Plan in
its entirety at time of registration, or, as a Middlesex Water
Company customer, elect to be billed quarterly. Each subsequent bill
will include your charges in advance. The initial term of service
shall be one year. After the first year, and for each subsequent
year, the Plan will be automatically renewed annually unless
terminated by you or the Company.
CANCELLATION/TERMINATION
You may cancel the Plan at any time by notifying USA, in writing, at
1500 Ronson Road, Iselin, New Jersey 08830. Coverage will continue until the end of the
period for which you have paid. There will be no refund for payments
made under the Plan.
The
Company may also terminate the Plan for non-payment of the fee and
reserves the right to terminate the plan agreement if USA determines
that:
1) The water or sewer line or its associated parts do not conform to
applicable plumbing codes;
2) There are unsafe working conditions at the site;
3) The property owner does not allow or permit the servicing or
replacement of any parts necessary to maintain the parts covered.
LIMITATIONS
USA will not be liable for any incidental or consequential damages,
including, but not limited to water damage caused by leaks. USA will
not be liable for any damages caused to you or your property unless
such damage is the direct result of negligence of USA or its agents.
USA
or its authorized contractor must perform all work in relation to
the Plan and will not pay for any labor or parts costs for the
repair or replacement of any covered items performed by any
unauthorized parties.
REPORTING A LEAK OR BREAK ON YOUR WATER AND/OR SEWER LINE
Depending on which plan you choose, if you suspect a leak or break
to your water service line, and/or a leak, break or blockage on your
sewer line, call the toll-free number (800) 729-4030 to report the
problem. USA will have a representative contact you to investigate
the source of the problem and begin the repairs normally within 24
hours of your initial call. However, USA will not be responsible for
delays beyond its reasonable control.
CHANGES IN MONTHLY CHARGES, TERMS AND CONDITIONS
The charges for the Plan, and any other terms and conditions
applicable, may be changed by USA at any time upon at least 30 days
prior written notice (which may be in the form of a bill
insert or other written notification). The payment of applicable
charges by the customers, or a request for service under the Plan,
after receiving such notice of a change in the charges or other
terms and conditions will be deemed to be assent by the customer to
the change(s) in the charges, terms or conditions. If You do not
wish to continue with the Plan under such revised
charges, terms or conditions, You may simply terminate participation
under the Plan at any time upon written notice to USA.
LIMITATION OF LIABILITY
The liability, if any, of USA, its affiliated companies, their
employees, agents and contractors to the customer or to any other
person for damages resulting from the provision of or failure to
provide service under the Plan, or from any fault, failure, defect
or deficiency in any service, labor, material, work or product
furnished in connection with the Plan, shall be limited to an annual
amount not to exceed $10,000 and, in the event You choose both water
and sewer line protection, $20,000. In no event, however, shall USA,
its affiliate companies, their employees, agents and contractors
have any liability for special, indirect, incidental or
consequential damages resulting
from the provision of or failure to provide service under this Plan,
or from any fault, failure, defect or deficiency in any service,
labor, material, work or product furnished in connection with the
Plan. These limitations of and exclusions from liability shall apply
regardless of whether a claim or remedy is sought in contract, tort
(including negligence and strict liability) or otherwise.
The
Plan is not an insurance contract or policy. Depending upon your
chosen coverage, the Plan provides for the repair of leaks/breaks to
your customer-owned water line and/or sewer line due to normal wear
and tear. This contract constitutes the entire agreement between
Utility Service Affiliates, Inc. and You, and there are no other
promises or conditions in any other agreement whether written or
oral.
Utility Service Affiliates, Inc.
LineCare Program
1500 Ronson Road
Iselin, New Jersey 08830
(800) 729-4030
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