KEY TERMS AND CONDITIONS
OF YOUR LINECARE PROTECTION PLAN
The
LineCare Protection Plan is being offered by Utility Service
Affiliates, Inc. (“USA” or the “Company”), an affiliate of Pinelands
Water Company (“Pinelands”). This agreement is between USA and You,
a subscriber in (the “Plan.”)
COVERAGE
The LineCare Water Line Protection Plan covers all parts, material
and labor required to repair or replace a leaking water service line
for
up to $5,000 per occurrence or up to two service calls per year for
a total of up to $10,000 annual coverage per covered plan. Plan also
includes service line leading to the Company-owned irrigation meter,
if applicable. Coverage also includes the restoration of sidewalks,
paving and grass in areas disturbed by excavation.
The
LineCare Sewer Line Protection Plan covers the repair of a leaking
sewer lateral or the removal of sewer blockages that occur in the
sewer lateral that runs from the building foundation, to the
beginning of your sewer utility’s responsibility for up to $5,000
per occurrence or up to two service calls per year for a total of up
to $10,000 annual coverage per covered plan. Under both Plans, USA
or its agents will determine whether to repair or replace any
covered parts. Repair or replacement includes excavation, as
required, in the area of repair or replacement. USA reserves the
right to choose the materials and/or parts to be utilized; however,
all such materials and/or parts, and all work performed, will comply
with all relevant and applicable laws, regulations, codes and
standards.
Water Line Protection Service Calls – The Company will dispatch an
authorized service representative to investigate your water service
call. If the repair is determined to be covered by the Plan, the
water service call will be paid by the Plan. If the repair is not
covered by the Plan, the customer will be responsible for paying the
plumber directly and for all related uncovered repair costs.
Sewer Line Protection Service Calls – The Company will dispatch an
authorized service representative to investigate your sewer service
call. Service call fees are assessed per visit. If the repair is
determined to be covered by the Plan, the sewer service call will be
paid by the Plan. If the repair is not covered by the Plan, the
customer will be responsible for paying the plumber directly and for
all related uncovered repair costs.
EXCLUSIONS
Coverage under the Water Line Protection Plan is limited to the
water service line from the limit of the utility’s responsibility up
to the foundation. Plan does not
include any line beyond the Company-owned irrigation meter. Coverage
under the Sewer Line Protection Plan is limited to the service line
from the limit of the utility’s responsibility up to the foundation
of the home. Coverage does not include any parts not specifically
identified as covered. Items such as pressure-reducing valves,
booster pumps, lawn and/or fire sprinkler systems, meter pits,
septic systems, private well lines and ejection pump lines,
landscaping (trees, shrubbery) and decorative stones are not
included in Plan coverage. The Plan does not cover the repair
and replacement of any finished or unfinished walls or surfaces
which must be removed or opened in order to access and repair the
water service line inside the premises. The Plan does not cover
pre-existing damages or conditions (including low pressure or
flow-related conditions), relocation or alteration of existing water
service lines and/or replacement of parts damaged directly or
indirectly as a result of You or any other party working or
excavating on your property or in the vicinity of the water or sewer
service line or its associated parts. The Plan does not cover
damages caused by earthquake, hurricane, landslide, natural
disaster, civil disobedience, riot or war. The Plan does not cover
improperly installed pipes and appurtenances.
The
Water Line Protection Plan does not cover curb or valve box
maintenance or repair. The LineCare Sewer Protection Plan does not
cover the repair or maintenance of external sewer line clean outs.
ELIGIBILITY
To
be eligible for coverage under the respective Plans, you must own
the water service line (and associated parts) and/or the sewer line
which serves a residential dwelling.
The
water service line must be a standard line that is no greater than
1-1/2 inches in diameter. The sewer line must be a standard line
that is no greater than 6 inches in diameter and both lines must
conform to applicable plumbing codes. USA reserves the right to deny
Plan coverage for any reason.
Separate Plan coverage is required for each additional service
connection and/or service line at a premise. Plans are not
transferable. The Plan is not available in all areas.
BEGINNING OF COVERAGE AND BILLING
Coverage begins 30 days after the acceptance of your application.
Prior to such acceptance, the Company reserves the right to make an
on-site inspection of your water or sewer line and associated parts
to ensure that they are in proper operating condition before
accepting any responsibility under the Plan. Such determination is
within the sole discretion of the Company. You will receive an
acknowledgment letter indicating your enrollment in the Line Care
Water Line Plan, the LineCare Sewer Line Plan or LineCare Plus (both
plans.) You may choose to pay for the LineCare Plan in its entirety
at time of registration, or, as a Pinelands Water Company customer,
elect to be billed quarterly. Each subsequent bill will include your
charges in advance. The initial term of service shall be one year.
After the first year, and for each subsequent year, the Plan will be
automatically renewed annually unless terminated by you or the
Company.
CANCELLATION/TERMINATION
You may cancel the Plan at any time by notifying USA, in writing, at
1500 Ronson Road, Iselin, New Jersey 08830. Coverage will continue until the end of the period for
which you have paid. There will be no refund for payments made under
the Plan.
The
Company may also terminate the Plan for non-payment of the fee and
reserves the right to terminate the plan agreement if USA determines
that:
1) The water or sewer line or its associated parts do not conform to
applicable plumbing codes;
2) There are unsafe working conditions at the site;
3) The property owner does not allow or permit the servicing or
replacement of any parts necessary to maintain the parts covered.
LIMITATIONS
USA will not be liable for any incidental or consequential damages,
including, but not limited to water damage caused by leaks. USA will
not be liable for any damages caused to you or your property unless
such damage is the direct result of negligence of USA or its agents.
USA
or its authorized contractor must perform all work in relation to
the Plan and will not pay for any labor or parts costs for the
repair or replacement of any covered items performed by any
unauthorized parties.
REPORTING A LEAK OR BREAK ON YOUR WATER AND/OR SEWER
LINE
Depending on which plan you choose, if you suspect a leak or break
to your water service line, and/or a leak, break or blockage on your
sewer line, call the toll-free number (800) 729-4030 to report the
problem. USA will have a representative contact you to investigate
the source of the problem and begin the repairs normally within 24
hours of your initial call. However, USA will not be responsible for
delays beyond its reasonable control.
CHANGES IN MONTHLY CHARGES, TERMS AND CONDITIONS
The charges for the Plan, and any other terms and conditions
applicable, may be changed by USA at any time upon at least 30 days
prior written notice (which may be in the form of a bill insert or
other written notification). The payment of applicable charges by
the customers, or a request for service under the Plan, after
receiving such notice of a change in the charges or other terms and
conditions will be deemed to be assent by the customer to the
changes(s) in the charges, terms or conditions. If You do not wish
to continue with the Plan under such revised charges, terms or
conditions, You may simply terminate participation under the Plan at
any time upon written notice to USA.
LIMITATION OF LIABILITY
The liability, if any, of USA, its affiliated companies, their
employees, agents and contractors to the customer or to any other
person for damages resulting from the provision of or failure to
provide service under the Plan, or from any fault, failure, defect
or deficiency in any service, labor, material, work or product
furnished in connection with the Plan, shall be limited to an annual
amount not to exceed $10,000 and, in the event You choose both water
and sewer line protection, $20,000. In no event, however, shall USA,
its affiliate companies, their employees, agents and contractors
have any liability for special, indirect, incidental or
consequential damages resulting from the provision of or failure to
provide service under this Plan, or from any fault, failure, defect
or deficiency in any service, labor, material, work or product
furnished in connection with the Plan. These limitations of and
exclusions from liability shall apply regardless of whether a claim
or remedy is sought in contract, tort (including negligence and
strict liability) or otherwise.
The Plan is not an insurance contract or policy. Depending upon your
chosen coverage, the Plan provides for the repair of leaks/breaks to
your customer-owned water line and/or sewer line due to normal wear
and tear. This contract constitutes the entire agreement between
Utility Service Affiliates, Inc. and You, and there are no other
promises or conditions in any other agreement whether written or
oral.
Utility Service Affiliates, Inc.
LineCare Program
1500 Ronson Road
Iselin, New Jersey 08830
(800) 729-4030
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