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Direct Alert

 

What is Middlesex Water DIRECTAlert?

Middlesex Water DIRECTAlert is a program through which customers can update their contact information so we, in turn, can issue notification about major water quality issues directly impacting them.

Why should I sign up for Middlesex Water DIRECTAlert?

Our customers’ health and safety is of paramount importance. We’ve created the DIRECTAlert Program to help you keep your family safe during a water quality emergency. The DIRECTAlert program allows us to communicate directly with our customers based on information they provide (email, home phone (landline) or mobile phone number). If a water quality issue arises or DEP mandated boil water advisory is issued that directly affects their service, customers that provide their contact info via DIRECTAlert will be able to receive notifications about such developments. The Company will also post information and Alerts on its social media platforms and website.

How do I sign up for the DIRECTAlert Program?

Signing up for the DIRECTAlert program is quick and easy. You will need:

  • Your account number
  • Your Zip Code

UPDATES: Via the DIRECTAlert program, you also have the ability to update your contact information at anytime in the future.

Once you access the sign up form and enter that information, you simply provide the contact information for email, landline phone number or mobile phone number and the methods through which you would like to be contacted.

Please note: By providing your number you agree to allow Middlesex Water Company to uses the telephone number you provide to communicate with you about your water utility services, service interruptions, boil water advisories and other aspects of services we provide.  Middlesex Water does not engage in telemarketing and all communication with you via telephone is conducted in accordance with all applicable state laws. We encourage you to review our privacy policy located here https://www.middlesexwater.com/privacy-policy/.

Direct Alert

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Where can I call for more information?

You may contact our Customer Service Department at (800) 549-3802 and ask about the Middlesex Water DIRECTAlert Program.

Middlesex Water Company

Middlesex Water Company
485C Route 1 South, Suite 400                             Iselin, NJ 08830

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MATERIALS VERIFICATION TEST

The Materials Verification Test below can help you figure out if you have a lead, galvanized steel, copper, or plastic service line on the portion of the service line you own. When you have completed the visual inspection, please submit your results using the following survey link. If you have a lead or galvanized steel service line, Middlesex Water will contact you to confirm the results and schedule your service line replacement.

What you need:

  1. House key or coin
  2. Strong refrigerator magnet

Steps to check your service line:

  1. Find the water meter in your basement or outside your home and look at the service line that enters the water meter.
  2. Use the house key or coin to carefully scratch the pipe surface.
  3. Compare the scratched area to the following descriptions:
    • If it looks shiny and silver, the pipe is made of lead. A magnet will not stick to a lead pipe.
    • If it is a dull gray color with no noticeable scratch on the surface, the pipe is galvanized steel. A magnet will stick to a galvanized steel pipe.
    • If it is the same color as a penny, the pipe is copper. A magnet will not stick to a copper pipe.
    • If it is smooth and red, blue, white, or black, the pipe is plastic. A magnet will not stick to a plastic pipe.
  4. Report your service line material in this SURVEY

ENTERPRISE ENVIRONMENTAL POLICY

THE MIDDLESEX WATER ENTERPRISE WILL:

• Comply with, or produce results better than, applicable laws and regulations set forth by state utility commissions and government environmental regulatory agencies.

• Include the consideration of environmental impact in all business strategies, initiatives and project plans.

• Work to ensure a reliable source of water supply.

• Promote respect for the environment as part of our Company’s culture among employees and our suppliers in their daily operations.

• Focus on reducing the amount of water lost (non-revenue) in our distribution system and employ leak detection and other available technology to achieve this goal.

• Prevent pollution, reduce waste and minimize the consumption of resources to minimize risks to the environment.

• Continually work to educate customers about the importance of protecting and preserving our natural resources and the importance of wise water use.

• Educate, train and motivate employees to carry out tasks in an environmentally responsible manner.

• Build in system resiliency to mitigate effects of climate change and other short and long-term climate related challenges.

• Use efficient practices that save fuel, energy and water.

• Work with our industry and legislative representatives to shape public policy and legislation that supports water objectives and helps ensure safe drinking water.

• Invest prudently in our systems for infrastructure stability, operational resiliency and continued sustainability utilizing sound asset management planning.

• Engage with our community to ensure responsiveness to local needs and interests.

• Work in collaboration with our communities, local municipal officials and our vendors to ensure a clean, safe, reliable and resilient water supply.