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Keeping You Tapped In

Consumer Education Video Series

We invite you to check out this Consumer Education Video Series narrated by MWC’s Assistant Director of Production, Mark Theiler. Learn about everything from The

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January 10, 2024 No Comments

Lead Free is the Way to Be!

Protect Your Household by Reporting the Composition of Your Water Service Line Water delivered to your tap by Middlesex Water is lead free and the

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August 23, 2023 No Comments

Water …a “Refreshing” Career for Those Seeking Stability, Opportunity and Flexibility

Water, it’s absolutely essential to everyday life. And so too are the individuals who work behind the scenes to deliver clean, safe, affordable water supplies.

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July 14, 2022 No Comments

New Jersey Water Systems: Taking Action to Reduce Lead in Drinking Water

In July 2021, New Jersey enacted a new law (P.L 2021, c.183) requiring all public community water systems to inventory and replace all known lead

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April 1, 2022 No Comments
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Media Inquiries & Permission Requests

To request permission to use the Middlesex Water Company name, likeness, or logo, please contact:

Summer DeFEO
Director of Communications
(732) 638-7510
[email protected]

All uses must be approved in writing before use.

Additional Company Information

For more information on our family of companies, visit the Our Companies section on this website (see menu in header), which provides more company details as well as areas served.

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Middlesex Water Company
Social Media Guidelines

Thank you for your interest in Middlesex Water Company’s social media guidelines. We work to communicate with our customers through various methods, including phone, email, Web, bill messaging, face-to-face and our DIRECTAlert registration program. We are continually exploring other ways to keep customers engaged with us and have established a presence in social media sites — specifically on Facebook and Twitter. This page will help you understand what you can expect from us and how you can engage with us in social media.

Facebook and Twitter

We are guided by our Corporate policies and procedures and by our Corporate Standards of Business Conduct when posting on our Facebook and Twitter pages. Please take a moment to read our guidelines below for when you choose to contribute to our Facebook or Twitter pages.

  1. Middlesex Water Company’s Facebook and Twitter sites are managed by the Company’s Corporate Affairs department. These platforms are monitored and maintained by the department on weekdays from 9 a.m. – 5 p.m. (excluding holidays) unless there is a storm or emergency event, when updates are posted as needed. To contact the Corporate Affairs Department call at (732) 638-7549 or email [email protected]
  2. Please note that why we will make every effort to respond to all inquiries and comments that come on our sites, these sites are not a substitute for our Customer Service Department. In order to protect your privacy, we cannot discuss account-specific matters on Facebook or Twitter. Customers who post account-specific information or inquiries will be referred to our customer service call center at 800.549.3802. This policy helps to ensure that your question or concern is addressed appropriately and in a timely manner. Account-specific comments may be deleted from our Facebook or Twitter pages. We also reserve the right to use our judgment in selecting messages to which we respond.
  3. While we encourage interactive dialogue, we ask that you keep the conversation relevant to the topic. We reserve the right to remove off-topic, out of context or promotional postings from these pages. Please note that out of respect for all on the site, we will not tolerate any language that is foul, violent, abusive, racist, bullying, sexist, slanderous, sexual or offensive in any manner. We reserve the right to delete posts, including links, of this nature. People who post comments using such language may be banned from posting on Middlesex Water Company’s Facebook or Twitter pages.
  4. During a storm or water emergency, Middlesex Water Company’s Facebook and Twitter pages will go into “emergency communications mode” and be monitored and updated more frequently with extended hours. This practice is meant to keep you as up to date as possible with developments with which we are aware at that time. We understand the difficulty that you may be experiencing during a storm or water emergency, and that there are many questions pertaining to the event. We will do our best to keep you up-to-date regarding boil water advisories or other outage information, and answer as many questions as possible. Please be aware that we won’t be able to answer questions pertaining to exact water service restoration times or when specifically boil water advisories may be lifted. We will however, post information, as soon as it is available.
  5. Any threat to Middlesex Water personnel, customers, contractors, property or an expressed intent for any other criminal activity that is posted on Middlesex Water’s Facebook or Twitter pages – or in any other forum – will be reported by us to law enforcement officials. Such comments will also be deleted from our Facebook or Twitter pages and the person who posted the comment will be banned from posting comments on Middlesex Water’s Facebook or Twitter pages.
  6. Following a Twitter account, including an account in a Twitter list or liking a Facebook page does not constitute an endorsement; the same applies to re-tweeting messages posted on accounts that Middlesex Water Company does not own or marking messages as favorites.
  7. Middlesex Water Company reserves the right to revise these terms at any time.
Updated 7/27/21
Middlesex Water Company

Middlesex Water Company
485C Route 1 South, Suite 400
Iselin, NJ 08830

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MATERIALS VERIFICATION TEST

The Materials Verification Test below can help you figure out if you have a lead, galvanized steel, copper, or plastic service line on the portion of the service line you own. When you have completed the visual inspection, please submit your results using the following survey link. If you have a lead or galvanized steel service line, Middlesex Water will contact you to confirm the results and schedule your service line replacement.

What you need:

  1. House key or coin
  2. Strong refrigerator magnet

Steps to check your service line:

  1. Find the water meter in your basement or outside your home and look at the service line that enters the water meter.
  2. Use the house key or coin to carefully scratch the pipe surface.
  3. Compare the scratched area to the following descriptions:
    • If it looks shiny and silver, the pipe is made of lead. A magnet will not stick to a lead pipe.
    • If it is a dull gray color with no noticeable scratch on the surface, the pipe is galvanized steel. A magnet will stick to a galvanized steel pipe.
    • If it is the same color as a penny, the pipe is copper. A magnet will not stick to a copper pipe.
    • If it is smooth and red, blue, white, or black, the pipe is plastic. A magnet will not stick to a plastic pipe.
  4. Report your service line material in this SURVEY

ENTERPRISE ENVIRONMENTAL POLICY

THE MIDDLESEX WATER ENTERPRISE WILL:

• Comply with, or produce results better than, applicable laws and regulations set forth by state utility commissions and government environmental regulatory agencies.

• Include the consideration of environmental impact in all business strategies, initiatives and project plans.

• Work to ensure a reliable source of water supply.

• Promote respect for the environment as part of our Company’s culture among employees and our suppliers in their daily operations.

• Focus on reducing the amount of water lost (non-revenue) in our distribution system and employ leak detection and other available technology to achieve this goal.

• Prevent pollution, reduce waste and minimize the consumption of resources to minimize risks to the environment.

• Continually work to educate customers about the importance of protecting and preserving our natural resources and the importance of wise water use.

• Educate, train and motivate employees to carry out tasks in an environmentally responsible manner.

• Build in system resiliency to mitigate effects of climate change and other short and long-term climate related challenges.

• Use efficient practices that save fuel, energy and water.

• Work with our industry and legislative representatives to shape public policy and legislation that supports water objectives and helps ensure safe drinking water.

• Invest prudently in our systems for infrastructure stability, operational resiliency and continued sustainability utilizing sound asset management planning.

• Engage with our community to ensure responsiveness to local needs and interests.

• Work in collaboration with our communities, local municipal officials and our vendors to ensure a clean, safe, reliable and resilient water supply.

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