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Tidewater Utilities, Inc.

Home » Tidewater Utilities, Inc.

Tidewater Utilities serving Delaware since 1964

Tidewater Utilities, inc.

Tidewater Utilities, Inc., (Tidewater), together with its wholly-owned subsidiary, Southern Shores, provides water services to approximately 50,000 customers for domestic, commercial and fire protection purposes in over 415 residential communities and commercial establishments in New Castle, Kent and Sussex Counties, Delaware.

We are proud to be a recipient of the Superstars in Business Award and will continue to honor the legacy by doing our part to strengthen Delaware’s economy, employing a skilled workforce and supporting our community. Get to know us a little better by viewing this video.

Southern Delaware’s Premiere Water Company Since 1964

Established in 1964, Tidewater operates a combination of wells and water plants throughout its service area, which extends from lower New Castle County in the north of Delaware to Sussex County near the state’s southern border with Maryland. Headquartered in Dover, DE, Tidewater Utilities is the largest private water supplier south of the Chesapeake & Delaware Canal.

View our Capabilities Brochure >

View our Fact Sheet >

View Tariff Effective January 1, 2021 >

Water Quality

Tidewater has a stringent water quality monitoring and testing program to ensure drinking water that meets and consistently exceeds state and federal water quality standards. The Company provides information on its water quality results to customers through Annual Water Quality Reports to customers.

View Tidewater’s Water Quality Report >

We strive to improve the quality of life for our employees, our customers and the communities we serve.

Important Information about Chloramine

The Southern Shores Water Company and Tidewater Utilities, Inc. will be changing the disinfectant used in treating your drinking water.

This schedule change involves switching from chlorine to chloramine every summer (roughly May through September) for as long as water demand makes this necessary. This is a standard measure proven to keep water mains clean and free of potentially harmful bacteria. The measure also helps to reduce disinfection byproducts like trihalomethanes. As always, the drinking water will be regularly monitored to ensure that the water delivered meets, or is better than, federal and state drinking water regulations.

The map above outlines communities who will be making the switch from chlorine to chloramine. The area shaded in pink (Sea Colony and Southern Shores Water Company) indicates an area that is likely to receive only chloraminated water during the time the change in treatment takes place. The lighter orange area indicates an area that may at times receive some chloraminated water and at times receive only chlorinated water.

Questions may be directed to Tidewater’s Customer Service Dept. at 877-720-9272 from 9 a.m.-5 p.m.

CHLORAMINATION SOUTHERN SHORES 2020

Chloramination MAP

Chloramination FAQ

Wilkerson Water Company and the Broadkiln Beach Water Company 

Wilkerson Water Company and the Broadkiln Beach Water Company were acquired by Tidewater in November 2019. Wilkerson provides service through over 500 customer connections in 7 community water systems in Kent and Sussex Counties, Delaware. Broadkiln provides service through over 500 customer connections in the Broadkiln Beach community bordering the Delaware Bay in Sussex County, Delaware.

View Tariff Effective April 1, 2015 >

Our Affiliated Companies

Tidewater Environmental Services, Inc.

Tidewater Environmental Services, Inc. (TESI), a Middlesex Water subsidiary, provides wastewater services to approximately 3,700 residential retail customers in Kent and Sussex Counties in Delaware. The PSC also regulates wastewater utility rates in DE. TESI has been operating wastewater treatment systems in Sussex County, DE since 2005 and continues to add and operate new facilities. The Company works closely with area developers and continues to build its wastewater franchise area to serve customer needs.

CPCN Information

A Certificate of Public Convenience and Necessity (CPCN) is an authorization issued by the Delaware Public Service Commission (PSC) for the delivery and/or provision of a public service to a designated area or parcel of land. To have your property included in our next CPCN water or wastewater application, please download and sign the petition below and return it to us by fax at (302) 734-9297 or email at [email protected]. If you have further questions about the CPCN process, please feel free to contact a member of the Planning & Development Department at 302-734-7500 ext. 1014, or by e-mail at [email protected].

Wastewater Service Petition >

Water Service Petition >

View Tariff Effective April 1, 2015 >

White Marsh Environmental Systems, Inc.

White Marsh Environmental Systems, Inc. (WMES), a wholly-owned subsidiary of Tidewater Utilities, operates water and wastewater systems under contracts that serve over 1,700 customers under separate contracts. WMES also operates systems associated with manufactured home communities, commercial processing plants, stores and government buildings. WMES utilizes professional, certified water and wastewater operators who operate and maintain these systems to ensure quality and efficiency.

Additional WMES Services

  • Water and Wastewater Contract Operations
  • Water and Wastewater System Inspections
  • Instrumentation Specification and Upgrades
  • Fire Hydrant Maintenance
  • Distribution System Leak Detection
  • Collection System Diagnosis
  • System Design and Build Options
  • Consultation Services
  • Storm Water Management
  • System Purchases
  • 24-Hour On-Call Emergency Response

For more information about White Marsh Environmental Systems, Inc. Contract Operation Services, contact Ray Ebaugh: email [email protected] or phone at 302-747-1312.

Sewer Pump Stations Construction Services >

Operational Efficiency Fact Sheet >

Instrumentation Upgrades Fact Sheet >

Service Alerts

Middlesex Water Enterprise
Notice on COVID-19 >

Contact Us

General Inquiries:

877-720-9272

Email:

[email protected]

Water Service Emergency:

Contact us at 877-720-9272 24/7, 365 days a year.

Office Hours:

Monday through Friday 9 AM-4:30 PM

Billing Inquiries:

877-720-9272 (9 AM - 5 PM)

Office Address:

Tidewater Utilities, Inc.
1100 South Little Creek Road
Dover, DE 19901

Customer Service Address:

Middlesex Water Company
485 C Route 1 South
Iselin, NJ 08830
Attn: Tidewater Utilities

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Middlesex Water Company

Middlesex Water Company
485C Route 1 South, Suite 400                             Iselin, NJ 08830

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