Welcome Ocean View Residents!
Frequently Asked Questions About Monthly Billing
Tidewater Utilities, Inc., (Tidewater), together with its wholly-owned subsidiary, Southern Shores, provides water services to approximately 60,000 retail customers in New Castle, Kent and Sussex Counties, Delaware. Tidewater’s subsidiary, White Marsh, services approximately 4,500 customers in Kent and Sussex Counties through various operations and maintenance contracts.
Southern Delaware’s Premiere Water Company Since 1964
Established in 1964, Tidewater operates a combination of wells and water plants throughout its service area, which extends from lower New Castle County in the north of Delaware to Sussex County near the state’s southern border with Maryland. Headquartered in Dover, DE, Tidewater Utilities is the largest private water supplier south of the Chesapeake & Delaware Canal.
PUBLIC NOTICE OF APPLICATION OF TIDEWATER UTILITIES, INC. FOR AN INCREASE IN WATER BASE RATES
NOTICE OF PUBLIC COMMENT SESSION
Flushing Information & Tips
How to Boil Water During an Advisory or Recommendation
CPCN Information
A Certificate of Public Convenience and Necessity (CPCN) is an authorization issued by the Delaware Public Service Commission (PSC) for the delivery and/or provision of a public service to a designated area or parcel of land. To have your property included in our next CPCN water or wastewater application, please download and sign the petition below and return it to us by fax at (302) 734-9297 or email at [email protected]. If you have further questions about the CPCN process, please feel free to contact a member of the Planning & Development Department at 302-734-7500 ext. 1014, or by e-mail at [email protected].
View our Fact Sheet >
Our Capabilities Brochure >
VIEW TUI TARIFF EFFECTIVE July 3, 2025 >
VIEW SOUTHERN SHORES TARIFF EFFECTIVE January 1, 2020 >
Water Quality
Tidewater has a stringent water quality monitoring and testing program to ensure drinking water that meets and consistently exceeds state and federal water quality standards. The Company provides information on its water quality results to customers through Annual Water Quality Reports to customers.
View Tidewater’s Water Quality Report >
The Southern Shores Water Company and Tidewater Utilities, Inc. will be changing the disinfectant used in treating your drinking water.
This schedule change involves switching from chlorine to chloramine every summer (roughly mid-April through September) for as long as water demand makes this necessary. This is a standard measure proven to keep water mains clean and free of potentially harmful bacteria. The measure also helps to reduce disinfection byproducts like trihalomethanes. As always, the drinking water will be regularly monitored to ensure that the water delivered meets, or is better than, federal and state drinking water regulations.
The map below outlines communities who will be making the switch from chlorine to chloramine. The area shaded in pink (Bear Trap Dunes, Sea Colony and Southern Shores Water Company) indicates an area that is likely to receive only chloraminated water during the time the change in treatment takes place. The lighter orange area indicates an area that may at times receive some chloraminated water and at times receive only chlorinated water.
Questions may be directed to Tidewater’s Customer Service Dept. at 877-720-9272 from 9 a.m. to 5 p.m.
The Southern Shores Water Company and Tidewater Utilities, Inc. will be changing the disinfectant used in treating your drinking water.
This schedule change involves switching from chlorine to chloramine every summer (roughly mid-April through September) for as long as water demand makes this necessary. This is a standard measure proven to keep water mains clean and free of potentially harmful bacteria. The measure also helps to reduce disinfection byproducts like trihalomethanes. As always, the drinking water will be regularly monitored to ensure that the water delivered meets, or is better than, federal and state drinking water regulations.
The map below outlines communities who will be making the switch from chlorine to chloramine. The area shaded in pink (Bear Trap Dunes, Sea Colony and Southern Shores Water Company) indicates an area that is likely to receive only chloraminated water during the time the change in treatment takes place. The lighter orange area indicates an area that may at times receive some chloraminated water and at times receive only chlorinated water.
Questions may be directed to Tidewater’s Customer Service Dept. at 877-720-9272 from 9 a.m. to 5 p.m.
Our Affiliated Companies
White Marsh Environmental Systems, Inc.
White Marsh Environmental Systems, Inc. (WMES), a wholly-owned subsidiary of Tidewater Utilities, operates water and wastewater systems under contracts that serve approximately 9,200 residential customers. WMES also operates systems associated with manufactured home communities, commercial processing plants, stores and government buildings. WMES utilizes professional, certified water and wastewater operators who operate and maintain these systems to ensure quality and efficiency.
Additional WMES Services
- Water and Wastewater Contract Operations
- Water and Wastewater System Inspections
- Instrumentation Specification and Upgrades
- Fire Hydrant Maintenance
- Distribution System Leak Detection
- Collection System Diagnosis
- System Design and Build Options
- Consultation Services
- Storm Water Management
- System Purchases
- 24-Hour On-Call Emergency Response
For more information about White Marsh Environmental Systems, Inc. Contract Operation Services, contact Ray Ebaugh: email [email protected] or phone at 302-747-1312.
