Tidewater Utilities, Inc., (Tidewater), together with its wholly-owned subsidiary, Southern Shores, provides water services to approximately 47,000 customers for domestic, commercial and fire protection purposes in over 415 residential communities and commercial establishments in New Castle, Kent and Sussex Counties, Delaware.
Southern Delaware’s Premiere Water Company Since 1964
Established in 1964, Tidewater operates a combination of wells and water plants throughout its service area, which extends from lower New Castle County in the north of Delaware to Sussex County near the state’s southern border with Maryland. Headquartered in Dover, DE, Tidewater Utilities is the largest private water supplier south of the Chesapeake & Delaware Canal.
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Water Quality
Tidewater has a stringent water quality monitoring and testing program to ensure drinking water that meets and consistently exceeds state and federal water quality standards. The Company provides information on its water quality results to customers through Annual Water Quality Reports to customers.
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The Southern Shores Water Company and Tidewater Utilities, Inc. will be changing the disinfectant used in treating your drinking water.
This schedule change involves switching from chlorine to chloramine every summer (roughly May through ~) for as long as water demand makes this necessary. This is a standard measure proven to keep water mains clean and free of potentially harmful bacteria. The measure also helps to reduce disinfection byproducts like trihalomethanes. As always, the drinking water will be regularly monitored to ensure that the water delivered meets, or is better than, federal and state drinking water regulations.
The map above outlines communities who will be making the switch from chlorine to chloramine. The area shaded in pink (Sea Colony and Southern Shores Water Company) indicates an area that is likely to receive only chloraminated water during the time the change in treatment takes place. The lighter orange area indicates an area that may at times receive some chloraminated water and at times receive only chlorinated water.
Questions may be directed to Tidewater’s Customer Service Dept. at 877-720-9272 from 9 a.m.-5 p.m.
The Southern Shores Water Company and Tidewater Utilities, Inc. will be changing the disinfectant used in treating your drinking water.
This schedule change involves switching from chlorine to chloramine every summer (roughly May through ~) for as long as water demand makes this necessary. This is a standard measure proven to keep water mains clean and free of potentially harmful bacteria. The measure also helps to reduce disinfection byproducts like trihalomethanes. As always, the drinking water will be regularly monitored to ensure that the water delivered meets, or is better than, federal and state drinking water regulations.
The map above outlines communities who will be making the switch from chlorine to chloramine. The area shaded in pink (Sea Colony and Southern Shores Water Company) indicates an area that is likely to receive only chloraminated water during the time the change in treatment takes place. The lighter orange area indicates an area that may at times receive some chloraminated water and at times receive only chlorinated water.
Questions may be directed to Tidewater’s Customer Service Dept. at 877-720-9272 from 9 a.m.-5 p.m.
Wilkerson Water Company and the Broadkiln Beach Water Company
Wilkerson Water Company and the Broadkiln Beach Water Company were acquired by Tidewater in November 2019. Wilkerson provides service through over 500 customer connections in 7 community water systems in Kent and Sussex Counties, Delaware. Broadkiln provides service through over 500 customer connections in the Broadkiln Beach community bordering the Delaware Bay in Sussex County, Delaware.
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Our Affiliated Companies
Tidewater Environmental Services, Inc.
Tidewater Environmental Services, Inc. (TESI), a Middlesex Water subsidiary, provides wastewater services to approximately 3,400 residential retail customers in Kent and Sussex Counties in Delaware. The PSC also regulates wastewater utility rates in DE. TESI has been operating wastewater treatment systems in Sussex County, DE since 2005 and continues to add and operate new facilities. The Company works closely with area developers and continues to build its wastewater franchise area to serve customer needs.
CPCN Information
A Certificate of Public Convenience and Necessity (CPCN) is an authorization issued by the Delaware Public Service Commission (PSC) for the delivery and/or provision of a public service to a designated area or parcel of land. To have your property included in our next CPCN water or wastewater application, please download and sign the petition below and return it to us by fax at (302) 734-9297 or email at [email protected]. If you have further questions about the CPCN process, please feel free to contact a member of the Planning & Development Department at 302-734-7500 ext. 1014, or by e-mail at [email protected].
Wastewater Service Petition >
Water Service Petition >
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White Marsh Environmental Systems, Inc.
White Marsh Environmental Systems, Inc. (WMES), a wholly-owned subsidiary of Tidewater Utilities, operates water and wastewater systems under contracts that serve approximately 9,200 residential customers. WMES also operates systems associated with manufactured home communities, commercial processing plants, stores and government buildings. WMES utilizes professional, certified water and wastewater operators who operate and maintain these systems to ensure quality and efficiency.
Additional WMES Services
- Water and Wastewater Contract Operations
- Water and Wastewater System Inspections
- Instrumentation Specification and Upgrades
- Fire Hydrant Maintenance
- Distribution System Leak Detection
- Collection System Diagnosis
- System Design and Build Options
- Consultation Services
- Storm Water Management
- System Purchases
- 24-Hour On-Call Emergency Response
For more information about White Marsh Environmental Systems, Inc. Contract Operation Services, contact Ray Ebaugh: email [email protected] or phone at 302-747-1312.
