Skip to content
  • Investors
  • Developers & Partners
  • Contact Us
  • Investors
  • Developers & Partners
  • Contact Us
Search
  • Our Companies
    • Middlesex Water Company
    • Tidewater Utilities, Inc.
    • Pinelands Water and Wastewater Company
    • Utility Service Affiliates (Perth Amboy), Inc.
    • Utility Service Affiliates (Avalon)
    • Utility Service Affiliates, Inc. (Highland Park)
    • Twin Lakes Utilities, Inc.
  • Our Companies
    • Middlesex Water Company
    • Tidewater Utilities, Inc.
    • Pinelands Water and Wastewater Company
    • Utility Service Affiliates (Perth Amboy), Inc.
    • Utility Service Affiliates (Avalon)
    • Utility Service Affiliates, Inc. (Highland Park)
    • Twin Lakes Utilities, Inc.
Middlesex Water Company | Celebrating 125 Years
  • About Us
  • Tips & Tools
  • News Room
  • Careers
  • Alerts
Menu
  • About Us
  • Tips & Tools
  • News Room
  • Careers
  • Alerts
PAYMENT OPTIONS

Environmental, Social and Governance

Home » Environmental, Social and Governance

  • Environment
  • Social
  • Governance

ESG Update

Please find our latest Sustainability Report here and ESG Stats at a Glance here.

View our previous report here.

Supporting Sustainable Development Goals

We recognize the United Nations Sustainable Development Goals (SDG’s) and believe all businesses and individuals can take action to build a more sustainable future for all. Examples of our specific support for goals with which we have aligned are identified below. See the SDG key at the bottom of this page.

Environment

As a leading provider of life-sustaining utility services, we strive to operate in a responsible manner and focus on impacts of our operations on the environment. Operating responsibly means making prudent and timely investments to ensure the sustainability of our infrastructure.

We are committed to high standards of excellence in the delivery of water and wastewater services, to serving as a trusted resource to our customers and local governments, to building stronger communities and to providing a solid framework that drives economic stability, prosperity and quality of life. We set forth this policy which frames the foundation of our commitment to environmental stewardship.

Recent Environmental Stewardship Highlights
  • Completed a leak survey for 300 miles of water main using advanced leak detection technology to minimize loss of valuable water resources (6)
  • Water for Tomorrow® Investment campaign includes approx. $300 million through 2022 in infrastructure improvements to enhance reliability, resiliency and improved service quality. (6)
  • Developed an operations plan to harden critical assets and further identify and mitigate risks related to climate change (9)
  • Construction of our $72.0 million water treatment plant upgrade conversion to ozone for primary disinfection treatment will help ensure compliance with increasingly stringent regulations and address constituents of emerging concern and added reliability of service. (6,9)
  • Achieved Honorable Recognition for Excellence and Innovation by U.S. EPA Aquarius Program for replacing an aged and unreliable community water system in DE with new infrastructure and connecting the system with surrounding water districts (6,9)
  • Completed construction of 4.5 mile critical 42″ large water transmission main ensures critical backup water supply and resiliency (9,11)
  • Replaced over 70,000 linear feet of aging water main in New Jersey since 2018. Middlesex Water is in its 25th year of its RENEW Program in New Jersey under which the Company replaces water mains, service lines, valves and hydrants in all the towns it serves to enhance water quality, improve fire flows and minimize service disruptions (6,9,11)
  • Completed design plans for groundwater treatment at our largest wellfield in New Jersey in anticipation of stricter water quality standards. (3, 6)
  • Collaborate with local governments, stakeholder groups and other utilities in planning major infrastructure enhancement projects. (11)
  • Invested $5 million in raw water pump station improvements feeding our largest water treatment plant to improve the resiliency of our power supply and mitigate the impact of events associated with climate related risks (11)

Social

Employee safety education, training and professional development are critical investments in human capital that help promote an agile and engaged workforce and support the continuity of our business. We actively serve as a trusted resource to our customers and local governments, and work to build stronger communities through active participation and by providing a solid water delivery framework that drives economic stability, prosperity and quality of life.

Recent Social Highlights
  • Risk management and cyber security training provided to all employees. On-going workplace health and safety training programs and policies help reduce occupational injury and illness.(3)
  • Succession planning strategies have been developed for key leadership positions.
  • Formal policies and related training help to ensure a work environment free from all forms of discrimination and harassment (5)
  • Access to a variety of benefits supports employee physical and mental health and well-being (3)
  • Implemented Diversity, Equity and Inclusion employee survey and video town hall meetings (5)
  • Board of Directors and Executive management are comprised of 38% women (5)
  • Donated nearly $100,000 to restock local food banks during the COVID-19 pandemic. Presenting Sponsor of the NJ local Bowl for Hunger initiative, which raises funds for local food pantries, for over a decade. (2)
  • Participating employer in the Apprenticeship USA Program, National Rural Water Association in both New Jersey and Delaware to train and license water and wastewater operators.(8)
  • Middlesex named to the list of 2020 Top Workplaces based solely on employee feedback gathered through a third-party survey which measures 15 drivers of engaged cultures, including alignment, execution and connection. Tidewater Utilities named a 2020 Superstar in Business by the Delaware State Chamber of Commerce. (8)
  • Supportive work environment and numerous professional development opportunities supports employee engagement and satisfaction. (8)
  • Commitment to infrastructure investment provides jobs and enhancing the water delivery framework supports a reliable water supply essential to economic stability.(8,11)

Governance

Our Board of Directors regularly reviews our governance policies and Board composition to assure we are aligned with the interests of our shareholders.

Recent Governance Highlights
  • Significantly revised our Code of Conduct to included additional disclosures. Annual attestation of compliance required by all employees.
  • Expanded our existing Insider Trading Policy which is applicable to Directors, Officers and Employees
  • Established Director business conduct guidelines.
  • Introduced more stringent capital program project management, enterprise procurement policies and training for improved consistency (9)

United Nations Sustainable Development Goals

Zero Hunger

End hunger, achieve food security and improved nutrition and promote sustainable agriculture

Good Health and Well-being

Ensure healthy lives and promote well-being for all at all ages

Gender Equality

Achieve gender equality and empower all women and girls

Clean Water and Sanitation

Ensure availability and sustainable management of water and sanitation for all

Decent Work and Economic Growth

Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

Industry, Innovation and Infrastructure

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

Sustainable Cities and Communities

Make cities and human settlements inclusive, safe, resilient and sustainable

Middlesex Water Company

Middlesex Water Company
485C Route 1 South, Suite 400                             Iselin, NJ 08830

Contact Us >

Facebook-f Twitter Linkedin-in
MY H2O SMARTPAY

Important Links

  • Water Quality Reports
  • Emergency Repair Plans
  • Water for Tomorrow Program
  • Corporate Sustainability Report
Menu
  • Water Quality Reports
  • Emergency Repair Plans
  • Water for Tomorrow Program
  • Corporate Sustainability Report

News Room

  • Fact Sheet
  • Press Releases
Menu
  • Fact Sheet
  • Press Releases

About Us

  • Corporate Profile
  • Our Services
  • Corporate Sustainability
  • Leadership Team
Menu
  • Corporate Profile
  • Our Services
  • Corporate Sustainability
  • Leadership Team

Careers >

Investors >

Developers & Partners >

Customer Care

  • Payment Options
  • Customer Assistance
  • Getting the Lead Out
  • Start, Stop or Transfer Service
  • Report Change of Address
  • Sign Up for DirectAlert
  • Customer Bill of Rights
  • Frequently Asked Questions (FAQs)
  • Customer Communications
  • Rate Information
  • Regulatory Filings
Menu
  • Payment Options
  • Customer Assistance
  • Getting the Lead Out
  • Start, Stop or Transfer Service
  • Report Change of Address
  • Sign Up for DirectAlert
  • Customer Bill of Rights
  • Frequently Asked Questions (FAQs)
  • Customer Communications
  • Rate Information
  • Regulatory Filings

Tips & Tools

  • Use Water Wisely
  • Prepare for Water Emergencies
  • Call Before You Dig!
Menu
  • Use Water Wisely
  • Prepare for Water Emergencies
  • Call Before You Dig!

Subscribe to our Newsletter

Terms of Use

Privacy Policy

Social Media Guidelines

© 2023 Middlesex Water Company, Inc.  All rights reserved.

MATERIALS VERIFICATION TEST

The Materials Verification Test below can help you figure out if you have a lead, galvanized steel, copper, or plastic service line on the portion of the service line you own. When you have completed the visual inspection, please submit your results using the following survey link. If you have a lead or galvanized steel service line, Middlesex Water will contact you to confirm the results and schedule your service line replacement.

What you need:

  1. House key or coin
  2. Strong refrigerator magnet

Steps to check your service line:

  1. Find the water meter in your basement or outside your home and look at the service line that enters the water meter.
  2. Use the house key or coin to carefully scratch the pipe surface.
  3. Compare the scratched area to the following descriptions:
    • If it looks shiny and silver, the pipe is made of lead. A magnet will not stick to a lead pipe.
    • If it is a dull gray color with no noticeable scratch on the surface, the pipe is galvanized steel. A magnet will stick to a galvanized steel pipe.
    • If it is the same color as a penny, the pipe is copper. A magnet will not stick to a copper pipe.
    • If it is smooth and red, blue, white, or black, the pipe is plastic. A magnet will not stick to a plastic pipe.
  4. Report your service line material in this SURVEY
copper pipe
Dull brown or greenish: You DO NOT have a lead service line
Galvanized Steel Pipe
Grey or silver: You DO have a galvanized steel service line that should be replaced. A magnet will stick to a galvanized steel service line.
Lead Pipe
Grey or silver: You DO have a lead service line that should be replaced.
Red, blue, black, or white: You DO NOT have lead service line.

ENTERPRISE ENVIRONMENTAL POLICY

THE MIDDLESEX WATER ENTERPRISE WILL:

• Comply with, or produce results better than, applicable laws and regulations set forth by state utility commissions and government environmental regulatory agencies.

• Include the consideration of environmental impact in all business strategies, initiatives and project plans.

• Work to ensure a reliable source of water supply.

• Promote respect for the environment as part of our Company’s culture among employees and our suppliers in their daily operations.

• Focus on reducing the amount of water lost (non-revenue) in our distribution system and employ leak detection and other available technology to achieve this goal.

• Prevent pollution, reduce waste and minimize the consumption of resources to minimize risks to the environment.

• Continually work to educate customers about the importance of protecting and preserving our natural resources and the importance of wise water use.

• Educate, train and motivate employees to carry out tasks in an environmentally responsible manner.

• Build in system resiliency to mitigate effects of climate change and other short and long-term climate related challenges.

• Use efficient practices that save fuel, energy and water.

• Work with our industry and legislative representatives to shape public policy and legislation that supports water objectives and helps ensure safe drinking water.

• Invest prudently in our systems for infrastructure stability, operational resiliency and continued sustainability utilizing sound asset management planning.

• Engage with our community to ensure responsiveness to local needs and interests.

• Work in collaboration with our communities, local municipal officials and our vendors to ensure a clean, safe, reliable and resilient water supply.

  • Español
  • हिंदी
  • 中文 (简体)
  • ગુજરાતી