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Customer Care

Individuals applying for new service or changes to existing services should call Customer Service at 1-800-549-3802.

Establishing New Water Service to a Property

When purchasing or renting a property in our service territory, please notify our Customer Service Department so that we can arrange for a meter reading to establish your new account. We ask that you contact us at least 48 hours prior to closing or moving into the property. In New Jersey please call (800) 549-3802 or (877) 720-9272 in Delaware.

For faster service, please have the following information available when applying for water service:

  • Service Address
  • Name or Names to appear on the account
  • Telephone number
  • Date of closing or when you want service to begin
  • Mailing address if other than premise
  • Email address

Terminating a Water Service Account

Before moving out of your current property, please notify our Customer Service Department so that we can arrange for a final water meter reading. We ask that you contact us at least 48 hours prior to moving. In New Jersey please call (800) 549-3802 or (877) 720-9272 in Delaware.

When calling Customer Service, please have the following information available:

  • Your account Number
  • Service Address
  • Date Service should be discontinued
  • Your forwarding mailing address for the final bill
  • A current daytime phone number
  • If you are moving into another property in our service area, please advise the Customer Service Representative so that they can establish a new account for the new residence.

Report Change of Address

Moving? Change your service.Before you move to a new location, either inside or outside our service area, please notify our Customer Service Department so that we can arrange for a final meter reading and send you a final bill for your old account. We ask that you contact us at least 48 hours before moving. If you are moving into the service area, please contact us in advance so that we may open a new account for you.

When calling Customer Service, please have the following information readily available:

  • Your service address
  • The date you wish to close or open your account
  • The mailing address for your final bill
  • Your current telephone number

Also, be sure to notify Customer Service if you change your name for any reason.

Middlesex Water Company

Middlesex Water Company
485C Route 1 South, Suite 400                             Iselin, NJ 08830

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MATERIALS VERIFICATION TEST

The Materials Verification Test below can help you figure out if you have a lead, galvanized steel, copper, or plastic service line on the portion of the service line you own. When you have completed the visual inspection, please submit your results using the following survey link. If you have a lead or galvanized steel service line, Middlesex Water will contact you to confirm the results and schedule your service line replacement.

What you need:

  1. House key or coin
  2. Strong refrigerator magnet

Steps to check your service line:

  1. Find the water meter in your basement or outside your home and look at the service line that enters the water meter.
  2. Use the house key or coin to carefully scratch the pipe surface.
  3. Compare the scratched area to the following descriptions:
    • If it looks shiny and silver, the pipe is made of lead. A magnet will not stick to a lead pipe.
    • If it is a dull gray color with no noticeable scratch on the surface, the pipe is galvanized steel. A magnet will stick to a galvanized steel pipe.
    • If it is the same color as a penny, the pipe is copper. A magnet will not stick to a copper pipe.
    • If it is smooth and red, blue, white, or black, the pipe is plastic. A magnet will not stick to a plastic pipe.
  4. Report your service line material in this SURVEY

ENTERPRISE ENVIRONMENTAL POLICY

THE MIDDLESEX WATER ENTERPRISE WILL:

• Comply with, or produce results better than, applicable laws and regulations set forth by state utility commissions and government environmental regulatory agencies.

• Include the consideration of environmental impact in all business strategies, initiatives and project plans.

• Work to ensure a reliable source of water supply.

• Promote respect for the environment as part of our Company’s culture among employees and our suppliers in their daily operations.

• Focus on reducing the amount of water lost (non-revenue) in our distribution system and employ leak detection and other available technology to achieve this goal.

• Prevent pollution, reduce waste and minimize the consumption of resources to minimize risks to the environment.

• Continually work to educate customers about the importance of protecting and preserving our natural resources and the importance of wise water use.

• Educate, train and motivate employees to carry out tasks in an environmentally responsible manner.

• Build in system resiliency to mitigate effects of climate change and other short and long-term climate related challenges.

• Use efficient practices that save fuel, energy and water.

• Work with our industry and legislative representatives to shape public policy and legislation that supports water objectives and helps ensure safe drinking water.

• Invest prudently in our systems for infrastructure stability, operational resiliency and continued sustainability utilizing sound asset management planning.

• Engage with our community to ensure responsiveness to local needs and interests.

• Work in collaboration with our communities, local municipal officials and our vendors to ensure a clean, safe, reliable and resilient water supply.