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PWC pumps, treats and distributes water for domestic purposes

Formerly Pinelands Water and Wastewater Company

PWC pumps, treats and distributes water for domestic purposes

Pinelands Water & Wastewater Companies Consolidated Into Middlesex Water Company

Service Update for Southampton Township Customers

The New Jersey Board of Public Utilities has approved the consolidation of Pinelands Water Company and Pinelands Wastewater Company into Middlesex Water Company.
This transition strengthens long‑term service reliability and brings all former Pinelands operations under one unified, customer‑focused utility provider.

As part of this consolidation, customers will begin to see Middlesex Water Company branding on bills, notices, and all future communications.

What Customers Need to Know

Effective April 1, 2026: Update to Payment Information

Starting April 1, all payments must be made payable to Middlesex Water Company, regardless of the payment method you choose.

Mail‑In Payments Should Be Sent To:
Middlesex Water Company
PO Box 826538
Philadelphia, PA 19182‑6538

Customers may continue using their existing preferred payment options, including:

  • Electronic billing
  • MyH2OSmartPay online payments
  • Walk‑in CheckFree Payment Centers
  • Standard mail‑in payments

All customer service and billing operations will continue without interruption.

View Pinelands Water Quality Report >

View Tariff Effective March 1, 2026

Utility Customer Bill of Rights Order

Service Alerts

There are no current DEP Issued Service Alerts at this time. 

Contact Us

GENERAL INQUIRIES: 800-782-1116
EMAIL:[email protected]
OFFICE HOURS:
Monday through Friday 9 AM-5 PM
OFFICE ADDRESS:
Middlesex Water Company
485 C Route 1 South Suite 400
Iselin, NJ 08830
CUSTOMER SERVICE ADDRESS:
Middlesex Water Company
485 C Route 1 South Suite 400
Iselin, NJ 08830

Please make sure to provide your account number or service address in all correspondence to avoid a delay in response.

Take a look at our Tips and Tools for safe and efficient water use »

MATERIALS VERIFICATION TEST

The Materials Verification Test below can help you figure out if you have a lead, galvanized steel, copper, or plastic service line on the portion of the service line you own. When you have completed the visual inspection, please submit your results using the following survey link. If you have a lead or galvanized steel service line, Middlesex Water will contact you to confirm the results and schedule your service line replacement.

What you need:

  1. House key or coin
  2. Strong refrigerator magnet

Steps to check your service line:

  1. Find the water meter in your basement or outside your home and look at the service line that enters the water meter.
  2. Use the house key or coin to carefully scratch the pipe surface.
  3. Compare the scratched area to the following descriptions:
    • If it looks shiny and silver, the pipe is made of lead. A magnet will not stick to a lead pipe.
    • If it is a dull gray color with no noticeable scratch on the surface, the pipe is galvanized steel. A magnet will stick to a galvanized steel pipe.
    • If it is the same color as a penny, the pipe is copper. A magnet will not stick to a copper pipe.
    • If it is smooth and red, blue, white, or black, the pipe is plastic. A magnet will not stick to a plastic pipe.
  4. Report your service line material in this SURVEY

ENTERPRISE ENVIRONMENTAL POLICY

THE MIDDLESEX WATER ENTERPRISE WILL:

• Comply with, or produce results better than, applicable laws and regulations set forth by state utility commissions and government environmental regulatory agencies.

• Include the consideration of environmental impact in all business strategies, initiatives and project plans.

• Work to ensure a reliable source of water supply.

• Promote respect for the environment as part of our Company’s culture among employees and our suppliers in their daily operations.

• Focus on reducing the amount of water lost (non-revenue) in our distribution system and employ leak detection and other available technology to achieve this goal.

• Prevent pollution, reduce waste and minimize the consumption of resources to minimize risks to the environment.

• Continually work to educate customers about the importance of protecting and preserving our natural resources and the importance of wise water use.

• Educate, train and motivate employees to carry out tasks in an environmentally responsible manner.

• Build in system resiliency to mitigate effects of climate change and other short and long-term climate related challenges.

• Use efficient practices that save fuel, energy and water.

• Work with our industry and legislative representatives to shape public policy and legislation that supports water objectives and helps ensure safe drinking water.

• Invest prudently in our systems for infrastructure stability, operational resiliency and continued sustainability utilizing sound asset management planning.

• Engage with our community to ensure responsiveness to local needs and interests.

• Work in collaboration with our communities, local municipal officials and our vendors to ensure a clean, safe, reliable and resilient water supply.