Start, Stop or Transfer Service

Customer Care

Individuals applying for new service or changes to existing services should call Customer Service at 1-800-549-3802.


Establishing New Water Service to a Property

When purchasing or renting a property in our service territory, please notify our Customer Service Department so that we can arrange for a meter reading to establish your new account. We ask that you contact us at least 48 hours prior to closing or moving into the property. In New Jersey please call (800) 549-3802 or (877) 720-9272 in Delaware.

For faster service, please have the following information available when applying for water service:

  • Service Address
  • Name or Names to appear on the account
  • Telephone number
  • Date of closing or when you want service to begin
  • Mailing address if other than premise
  • Email address

Terminating a Water Service Account

Before moving out of your current property, please notify our Customer Service Department so that we can arrange for a final water meter reading. We ask that you contact us at least 48 hours prior to moving. In New Jersey please call (800) 549-3802 or (877) 720-9272 in Delaware.

When calling Customer Service, please have the following information available:

  • Your account Number
  • Service Address
  • Date Service should be discontinued
  • Your forwarding mailing address for the final bill
  • A current daytime phone number
  • If you are moving into another property in our service area, please advise the Customer Service Representative so that they can establish a new account for the new residence.

Report Change of Address

Moving? Change your service.Before you move to a new location, either inside or outside our service area, please notify our Customer Service Department so that we can arrange for a final meter reading and send you a final bill for your old account. We ask that you contact us at least 48 hours before moving. If you are moving into the service area, please contact us in advance so that we may open a new account for you.

When calling Customer Service, please have the following information readily available:

  • Your service address
  • The date you wish to close or open your account
  • The mailing address for your final bill
  • Your current telephone number

Also, be sure to notify Customer Service if you change your name for any reason.