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Domestic Service Line Installation: New Service Off Existing Water Main

Home » Developers & Partners » New Jersey » New Construction » Domestic Service Line Installation: New Service Off Existing Water Main

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WE ARE TEMPORARILY SUSPENDING
IN-PERSON APPLICATIONS

Amid coronavirus outbreak, MWC will temporarily suspend its in-person requirements for Applications for New Service. Please download the appropriate application and send the completed form back to [email protected] and [email protected]  to submit.

Please call 732.634.1500 with questions.

MWC Domestic Water Service
MWC Irrigation Water Service
MWC Fire Water Service

Step #1 Apply with Online Application

To apply, you will need to know:

  • Desired Meter/Service Size
  • Service Address/Mailing Address
  • Lot & Block of property to be served
  • Site Plan showing the existing/proposed structures and the proposed service line

When the customer applies for a service, a Customer Service Representative will review the details of the service line including meter and account set up. See Metering Standards for information on the metering of your service.

Step #2 MWC Processes the Service Application

MWC will review the application for compliance with MWC standards and contact the Customer if there are any issues with the application that were not available at the time of application.

Step #3 Customer installs the private portion of the Service Line

The customer is responsible for installing the service line from the structure to the edge of the public right of way. This piping MUST be installed PRIOR to MWC tapping the main and connecting to customer piping. The customer should notify MWC that their piping is installed and ready for connection.

Step #4 MWC Taps the Main and Connects to the Customer Line

After the customer has installed their portion of the service line and contacted MWC that their piping is ready, MWC will verify the customer side installation and schedule the work to tap the main, install the meter, and connect to the customer’s service line.

NOTE: Depending on backlog, this can take 2 to 8 weeks to schedule after confirmation the customer side of the service is ready. The busiest times for service installation is early spring and late fall.

ITEMS THAT CAN CAUSE DELAYS IN THE ESTABLISHMENT OF SERVICE
  • The customer does not have a suitable site plan depicting the work
  • There is no water main at the property (A main extension must be done, see Main Extension Procedures)
  • The customer tries to “predict” when their service piping will be installed and notifies MWC of that date. If a customer notifies MWC their service is ready and it is found to be not ready, that application is put behind other pending applications.
  • Roadway Moratoriums – Newly Paved Roadway and Winter Moratoriums
  • There is an “unusual” circumstance with the tap that may require a customer deposit (these are generally identified at the time of application)
  • Tapping of a concrete main
  • State Highway permitting
  • Railroads
Middlesex Water Company

Middlesex Water Company
485C Route 1 South, Suite 400                             Iselin, NJ 08830

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MATERIALS VERIFICATION TEST

The Materials Verification Test below can help you figure out if you have a lead, galvanized steel, copper, or plastic service line on the portion of the service line you own. When you have completed the visual inspection, please submit your results using the following survey link. If you have a lead or galvanized steel service line, Middlesex Water will contact you to confirm the results and schedule your service line replacement.

What you need:

  1. House key or coin
  2. Strong refrigerator magnet

Steps to check your service line:

  1. Find the water meter in your basement or outside your home and look at the service line that enters the water meter.
  2. Use the house key or coin to carefully scratch the pipe surface.
  3. Compare the scratched area to the following descriptions:
    • If it looks shiny and silver, the pipe is made of lead. A magnet will not stick to a lead pipe.
    • If it is a dull gray color with no noticeable scratch on the surface, the pipe is galvanized steel. A magnet will stick to a galvanized steel pipe.
    • If it is the same color as a penny, the pipe is copper. A magnet will not stick to a copper pipe.
    • If it is smooth and red, blue, white, or black, the pipe is plastic. A magnet will not stick to a plastic pipe.
  4. Report your service line material in this SURVEY
copper pipe
Dull brown or greenish: You DO NOT have a lead service line
Galvanized Steel Pipe
Grey or silver: You DO have a galvanized steel service line that should be replaced. A magnet will stick to a galvanized steel service line.
Lead Pipe
Grey or silver: You DO have a lead service line that should be replaced.
Red, blue, black, or white: You DO NOT have lead service line.

ENTERPRISE ENVIRONMENTAL POLICY

THE MIDDLESEX WATER ENTERPRISE WILL:

• Comply with, or produce results better than, applicable laws and regulations set forth by state utility commissions and government environmental regulatory agencies.

• Include the consideration of environmental impact in all business strategies, initiatives and project plans.

• Work to ensure a reliable source of water supply.

• Promote respect for the environment as part of our Company’s culture among employees and our suppliers in their daily operations.

• Focus on reducing the amount of water lost (non-revenue) in our distribution system and employ leak detection and other available technology to achieve this goal.

• Prevent pollution, reduce waste and minimize the consumption of resources to minimize risks to the environment.

• Continually work to educate customers about the importance of protecting and preserving our natural resources and the importance of wise water use.

• Educate, train and motivate employees to carry out tasks in an environmentally responsible manner.

• Build in system resiliency to mitigate effects of climate change and other short and long-term climate related challenges.

• Use efficient practices that save fuel, energy and water.

• Work with our industry and legislative representatives to shape public policy and legislation that supports water objectives and helps ensure safe drinking water.

• Invest prudently in our systems for infrastructure stability, operational resiliency and continued sustainability utilizing sound asset management planning.

• Engage with our community to ensure responsiveness to local needs and interests.

• Work in collaboration with our communities, local municipal officials and our vendors to ensure a clean, safe, reliable and resilient water supply.

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